ms-keyboards aren't working through bootcamp on macs

[Lee]

When I plug the keyboard in with the Windows XP OS, in the Device Manager it says-
Device type: Human Interface Devices
Manufacturer: (Standard system devices)

and for Device status, it says "This device cannot start. (Code 10)"

I googled that but couldn't find any useful info. We'd like to start testing once this is figured out (I have anxious collaborators waiting to begin too at 2 other universities). Any suggestions for how to get these keyboards working?

thank you,
Lee

[JEC]

Thanks. The fact that the keyboard works on the Mac side is encouraging.

Do you have a spare PC (Windows only) available you could test the keyboard against?

Unfortunately, we don't currently have any new Macs running Windows here, so it's hard to exactly recreate your situation.

[Lee]

The keyboards do work fine on a PC desktop running only Windows XP professional (same version of Windows as my iMacs). So do you think it's an issue with the bootcamp that comes with Leopard then? A driver issue? or lack thereof? (even though Windows clearly has the right driver in the absence of bootcamp)

thanks for helping me with this!

-Lee

[JEC]

The keyboards do work fine on a PC desktop running only Windows XP professional (same version of Windows as my iMacs). So do you think it's an issue with the bootcamp that comes with Leopard then? A driver issue? or lack thereof? (even though Windows clearly has the right driver in the absence of bootcamp)

thanks for helping me with this!

-Lee

I'm inclined to think that it is related to the drivers somehow. Since both the Mac and PC drivers work properly when alone, there's clearly something off re: Bootcamp. I'll see what other information I can dig up.

[Lee]

Thanks. Do you know which driver the keyboards use? Do you suppose (re)installing that driver would work?

[Lee]

Hi there,

I have a little more info which may help - I tried updating both bootcamp (to 2.2) and Windows XP to see if the most recent versions had the drivers all sorted out, but now the keyboards never work - I always get that same Code 10 message. The previous version of bootcamp was 2.1 and the keyboards would occasionally work with that. When they did work, it was always at least 2.5mins after the desktop appeared and I always had to plug in the keyboard fresh to get it to register.

Thanks again for your help!

-Lee

[edited by moderator]

[JEC]

Hi Lee,

We're working on this, thanks. It appears to be an issue relating to how the USB drivers work under BootCamp.

I discovered this posting on Apple's forums... It may be useful, especially the discussion re: a Repair Installation of Windows.

http://discussions.apple.com/thread....18354&tstart=0