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Thread: Error 1721 (case 20355)

  1. #1
    Join Date
    Oct 2011
    Posts
    3

    Error 1721 (case 20355)

    Hi,
    We've just recently upgraded to DirectRT 2014 in my lab and everything was running smoothly until a day or two ago. Now, whenever the program is opened, we receive an error message (Error 1721 - see attached image) and the program doesn't run correctly.
    How can we fix this issue?
    Thank you!
    Error.JPG
    Last edited by jason_reed; 07-15-2015 at 04:57 PM.

  2. #2
    Join Date
    Feb 2013
    Posts
    1,093
    Try downloading and reinstalling DirectRT 2014.1.114 from our download page: http://empirisoft.com/Download.aspx?index=4
    Jason Reed
    Empirisoft Software Support Specialist

  3. #3
    Join Date
    Oct 2011
    Posts
    3
    Hi Jason,

    Thanks for your quick response. I downloaded DirectRT again and selected the "repair" option. But now it seems I need a new license code. How can I obtain that?

    Thanks for your help!

  4. #4
    Join Date
    Feb 2013
    Posts
    1,093
    Just send the 14-character D-code to service@empirisoft.com and ask for the license code. Feel free to cc me on that email at support@empirisoft.com.
    Jason Reed
    Empirisoft Software Support Specialist

  5. #5
    Join Date
    Oct 2011
    Posts
    3
    Great - thank you!

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