Problems with rebooting computer and parallel ports related to DirectRT? (case 16661)

[cam15]

Dear DirectRT support staff,

We have been experiencing several problems with a new Windows 7
computer that is currently running DirectRT and Medialab software.

1. After setting up the computer and installing the DirectRT and
Medialab software, the computer failed to reboot properly. There were also problems with port functioning at this time. We are currently unable to reboot the computer successfully.

2. Recently, DirectRT rapidly started advancing through several trials
without any input from the response boxes or keyboard. An "Error 6"
was displayed in the TrackPerformance.txt file.

3. Also recently, a response box was plugged into one of the USB
ports, but was not working. Upon moving the response box to another
port, it worked successfully. The response box was initially working
in the port that failed, but we are unsure why the port suddenly
stopped registering. However, the port that failed is currently
working.

*This issue previously occurred with a mouse plugged into a USB
port as well in the middle of an experiment. It began working again
after a few hours. (weird)

VERSION OF DIRECTRT: Version 2012.4.0.166
VERSION OF DIRECTX: 11
VERSION OF MEDIALAB: 12.4.133
VERSION OF WINDOWS: Windows 7 Enterprise, 64-bit
COMPUTER: Dell OptiPlex 7010

Thank you.