Cant determine local IP address for authorization

[jimmynwade]

We have a site licence for Direct RT and Media Lab 2008. We are now getting "Can't determine local IP address for authorization' when attempting to run Direct RT. The IPs are the same and MediaLab appears to still work. Any suggestions?

[jimmynwade]

It appears that DirectRT is trying to hit http://network-tools.com to try and verify the client's external IP, but looking at it in Network Monitor, it's getting a 403 error from CloudFlare (network-tools.com uses it for DDOS protection, I assume). I'm not sure what's causing it to spit back that 403, but I can browse normally to network-tools.com with no issue. I've got a researcher that needs to run a study tomorrow, and I'm not sure what to tell her. We're IP licensed, but that's not doing us much good with the verification mechanism not functioning. Is there anything we can do to get her running?

[JEC]

We have a site licence for Direct RT and Media Lab 2008. We are now getting "Can't determine local IP address for authorization' when attempting to run Direct RT. The IPs are the same and MediaLab appears to still work. Any suggestions?

Using DirectRT v2008.3 should solve this problem. Grab a copy here: http://empirisoft.com/download_old.aspx

[atr122]

Using DirectRT v2008.3 should solve this problem. Grab a copy here: http://empirisoft.com/download_old.aspx

I'm also running into the same issue, but I'm unable to find 2008.3. Can you post a direct download link?

[jason_reed]

Hi atr122,

Please try using the version of DirectRT 2008 that is available at that link that is compatible with your operating system.

[atr122]

I've tried installing using "DirectRT v2008.2.103 (v2008 for Windows 7, Vista)" -- no luck. It is still throwing the same error message, "Can't determine local IP address for authorization".

The above install has worked without any issue for the past 2 years.

Any ideas?

[jason_reed]

Just following up to see if we can help with any outstanding issues related to using DirectRT. Feel free to contact me at support@empirisoft.com