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Thread: Cant determine local IP address for authorization

  1. #1
    Join Date
    Sep 2013
    Posts
    2

    Cant determine local IP address for authorization (case 10159)

    We have a site licence for Direct RT and Media Lab 2008. We are now getting "Can't determine local IP address for authorization' when attempting to run Direct RT. The IPs are the same and MediaLab appears to still work. Any suggestions?

  2. #2
    Join Date
    Sep 2013
    Posts
    2

    Other details

    It appears that DirectRT is trying to hit http://network-tools.com to try and verify the client's external IP, but looking at it in Network Monitor, it's getting a 403 error from CloudFlare (network-tools.com uses it for DDOS protection, I assume). I'm not sure what's causing it to spit back that 403, but I can browse normally to network-tools.com with no issue. I've got a researcher that needs to run a study tomorrow, and I'm not sure what to tell her. We're IP licensed, but that's not doing us much good with the verification mechanism not functioning. Is there anything we can do to get her running?

  3. #3
    Join Date
    Nov 2005
    Posts
    294
    Quote Originally Posted by jimmynwade View Post
    We have a site licence for Direct RT and Media Lab 2008. We are now getting "Can't determine local IP address for authorization' when attempting to run Direct RT. The IPs are the same and MediaLab appears to still work. Any suggestions?
    Using DirectRT v2008.3 should solve this problem. Grab a copy here: http://empirisoft.com/download_old.aspx
    Last edited by JEC; 10-10-2013 at 06:13 PM.

  4. #4
    Join Date
    Aug 2010
    Posts
    2

    Where?

    Quote Originally Posted by JEC View Post
    Using DirectRT v2008.3 should solve this problem. Grab a copy here: http://empirisoft.com/download_old.aspx
    I'm also running into the same issue, but I'm unable to find 2008.3. Can you post a direct download link?

  5. #5
    Join Date
    Feb 2013
    Posts
    992
    Hi atr122,

    Please try using the version of DirectRT 2008 that is available at that link that is compatible with your operating system.
    Jason Reed
    Empirisoft Software Support Specialist

  6. #6
    Join Date
    Aug 2010
    Posts
    2

    no luck

    I've tried installing using "DirectRT v2008.2.103 (v2008 for Windows 7, Vista)" -- no luck. It is still throwing the same error message, "Can't determine local IP address for authorization".

    The above install has worked without any issue for the past 2 years.

    Any ideas?

  7. #7
    Join Date
    Feb 2013
    Posts
    992
    Just following up to see if we can help with any outstanding issues related to using DirectRT. Feel free to contact me at support@empirisoft.com
    Jason Reed
    Empirisoft Software Support Specialist

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