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Thread: Direct RT won't run on laptop (case 3981)

  1. #1
    Join Date
    Dec 2012
    Posts
    2

    Direct RT won't run on laptop (case 3981)

    <edited by moderator>

    Hi,
    I've put together my experiement for uni research project on Direct RT.
    It runs and records data perfectly fine on the Uni computer... today I got given a laptop from the Uni to use when I go out to test participants and Direct RT doesn't work!!!

    I select the input file, and it just does nothing...

    Anyone have any advice?
    Oh and both the Uni and laptop version are v2012

    Thanks
    Last edited by jarvis; 12-11-2012 at 01:31 PM.

  2. #2
    Join Date
    Aug 2012
    Posts
    75
    Do the DirectRT samples run on the laptop?

  3. #3
    Join Date
    Dec 2012
    Posts
    2
    Hi,

    Yes they do, it's just my experiement that won't run!

    Any ideas?
    Everytime I run mine it just does nothing, and when I use task manager to close Direct RT an error report from windows comes up!

    Thanks

  4. #4
    Join Date
    Aug 2012
    Posts
    75
    Can you compare the version releases on the machine that works and the one that doesn't? Are they the same? If they are, can you attach a copy of your csv and style file here?

  5. #5
    Join Date
    Feb 2013
    Posts
    1
    Quote Originally Posted by jarvis View Post
    Can you compare the version releases on the machine that works and the one that doesn't? Are they the same? If they are, can you attach a copy of your csv and style file here?
    I also encountered the same problem that the file cannot work in my laptop, but can work in a desktop. The files are the same. Is there any problem with compability?

  6. #6
    Join Date
    Feb 2013
    Posts
    1,088
    Gloria,

    Can you upload a copy of your .csv file?
    Jason Reed
    Empirisoft Software Support Specialist

  7. #7
    Join Date
    Aug 2016
    Posts
    1
    Quote Originally Posted by Gloria View Post
    I also encountered the same problem that the file cannot work in my laptop, but can work in a desktop. The files are the same. Is there any problem with compability?

    Same here! I think this is one of the major problems on files that works on laptops and desktops. Compatibility really is an issue here.

  8. #8
    Join Date
    Feb 2013
    Posts
    1,088
    Hello Rawhinitipo!

    Exactly what happens when you try to run your file on the laptop with DirectRT? Do any error messages appear? If so, what do they say? What do you see on the screen?

    Can you run files from the Samples folder that comes with the DirectRT file folder?

    Please also tell me the full version number (i.e., 20xx.x.xxx) of your copy of DirectRT on the laptop and the desktop. You can find it by opening DirectRT and selecting Help>About DirectRT from the main menu bar.
    Jason Reed
    Empirisoft Software Support Specialist

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