Data files storing as voice - no voice recording (case 2954)

[jkl]

Hello! I have data files that are supposed to record participants' responses on the keyboard. I have collected data from 155 participants and about 20 of the data files have been stored in a "Voice" folder and the data file is empty. The remaining 135 data files have been saved appropriately.

I am using 3 different computers and have 32 different counterbalancing conditions that were all built off of one main file. The problem appears to be occurring randomly because it is occurring in various data conditions on various computers. Additionally, sometimes it will record as Voice and then the next time we run that same condition on that same computer it will save regularly.

Do you have any ideas on how to prevent this from happening? Thanks!