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Thread: Error messages after showing a video clip (case 2716)

  1. #1
    Join Date
    Oct 2012
    Posts
    1

    Error messages after showing a video clip (case 2716)

    Hi,

    In my experiment, I show a short video clip, which is wmv format.
    After the movie clip I got two pop-up windows, one saying "There is another instance of executeDRT.exe still running." and the other saying "Technical issues wre encountered during this
    session. Please see C:\DirectRT\TrackPerformance.txt for details."
    I look into TrackPerformance.txt and found out that there were two errors, Error 5 and Error 13.
    I don't know how to deal with the errors, though.
    Could you let me know what the problems are and how to deal with them?
    Thank you.
    Last edited by jason_reed; 04-29-2014 at 10:43 AM.

  2. #2
    Join Date
    Feb 2013
    Posts
    1,088
    Hi sooyearn,

    Please let us know if we can provide any assistance with this issue or if you found a solution that you could please share.

    Thank you!
    Jason Reed
    Empirisoft Software Support Specialist

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