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  1. #1
    Join Date
    Nov 2005
    Posts
    3,328

    Upgrade questions

    [edited from support email]

    Can you assure us that any incremental improvements you make to the software will be available to us without further charge?
    Yes, any changes/improvements/fixes in the 2006 versions will be available to you at any time and free of charge for all eternity.

    How long do you expect that such incremental improvements will be made to the software (until 2008, assuming your 2-year cycle pattern of versions continues?)
    The software is always evolving. v2006 updates will likely be available up to a month or so before the v2008 release. In fact the first release of v2008 will be very similar to the final release of v2006 as many of the new features will have been added and tested during the present 2-year cycle. Same will go for v2010 when that comes out in fall of 2009.

    Should we expect that, once the new version launches, our upgrade price is likely to look like those currently printed on your website?
    We don’t change the prices very often. I would bet on them being the same or close to it.

    It's currently April. If we upgrade now from v2004 to v2006 will we have to pay full price for v2008 when it comes out in the fall?
    If you purchase one of our v2006 programs now, we will not charge you anything for the v2008 upgrade. We try to be as generous as we can with this because we know how annoying it is to buy a program and then, the next month, a new version comes out! We generally consider six months to be the window. For other users: If you're thinking "argh! I just missed the window!", let us know and we'll give you a nice discount

    Hope that helps!
    Blair
    Last edited by jarvis24; 04-22-2007 at 06:05 AM.

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