Empirisoft Support

    Welcome to Empirisoft Support
Results 1 to 21 of 21

Thread: ms-keyboards aren't working through bootcamp on macs

  1. #1

    ms-keyboards aren't working through bootcamp on macs

    Hello,

    I've got iMacs running Leopard (v10.5.8) with bootcamp so that Windows XP professional is also installed. I'm trying to use the ms-accurate keyboards on the Windows side, but they won't register any key presses. Very rarely we have gotten them to eventually work by plugging them in and out of different USB ports but we have this problem with all the iMacs we've tried it out on (so probably not something like a faulty port). It doesn't seem to make a difference whether the standard keyboard is plugged in or not. We've run a similar setup on MacBook laptops (running Tiger & XP prof.) with no problems, so I'm thinking either the iMacs or Leopard is to blame. Any ideas?

    thanks,
    Lee

  2. #2
    Join Date
    Nov 2005
    Posts
    294
    Do the keyboards run properly on the Mac side?

    I know we had to change our USB firmware between OS 10.2 and 10.3. Perhaps something similar has happened here as well?
    Last edited by JEC; 02-01-2010 at 08:49 PM.

  3. #3
    they work fine on the Mac side.

  4. #4
    When I plug the keyboard in with the Windows XP OS, in the Device Manager it says-
    Device type: Human Interface Devices
    Manufacturer: (Standard system devices)

    and for Device status, it says "This device cannot start. (Code 10)"

    I googled that but couldn't find any useful info. We'd like to start testing once this is figured out (I have anxious collaborators waiting to begin too at 2 other universities). Any suggestions for how to get these keyboards working?

    thank you,
    Lee

  5. #5
    Join Date
    Nov 2005
    Posts
    294
    Thanks. The fact that the keyboard works on the Mac side is encouraging.

    Do you have a spare PC (Windows only) available you could test the keyboard against?

    Unfortunately, we don't currently have any new Macs running Windows here, so it's hard to exactly recreate your situation.

  6. #6
    The keyboards do work fine on a PC desktop running only Windows XP professional (same version of Windows as my iMacs). So do you think it's an issue with the bootcamp that comes with Leopard then? A driver issue? or lack thereof? (even though Windows clearly has the right driver in the absence of bootcamp)

    thanks for helping me with this!

    -Lee

  7. #7
    Join Date
    Nov 2005
    Posts
    294
    Quote Originally Posted by Lee View Post
    The keyboards do work fine on a PC desktop running only Windows XP professional (same version of Windows as my iMacs). So do you think it's an issue with the bootcamp that comes with Leopard then? A driver issue? or lack thereof? (even though Windows clearly has the right driver in the absence of bootcamp)

    thanks for helping me with this!

    -Lee
    I'm inclined to think that it is related to the drivers somehow. Since both the Mac and PC drivers work properly when alone, there's clearly something off re: Bootcamp. I'll see what other information I can dig up.

  8. #8
    Thanks. Do you know which driver the keyboards use? Do you suppose (re)installing that driver would work?

  9. #9
    Hi there,

    I have a little more info which may help - I tried updating both bootcamp (to 2.2) and Windows XP to see if the most recent versions had the drivers all sorted out, but now the keyboards never work - I always get that same Code 10 message. The previous version of bootcamp was 2.1 and the keyboards would occasionally work with that. When they did work, it was always at least 2.5mins after the desktop appeared and I always had to plug in the keyboard fresh to get it to register.

    Thanks again for your help!

    -Lee

    [edited by moderator]
    Last edited by jarvis24; 02-19-2010 at 05:27 AM.

  10. #10
    Join Date
    Nov 2005
    Posts
    294
    Hi Lee,

    We're working on this, thanks. It appears to be an issue relating to how the USB drivers work under BootCamp.

    I discovered this posting on Apple's forums... It may be useful, especially the discussion re: a Repair Installation of Windows.

    http://discussions.apple.com/thread....18354&tstart=0

  11. #11
    Hi there,

    I tried doing a repair installation of XP and I get the same Code 10 error when I plug in the ms-accurate keyboard. Any other ideas?

    thank you,
    Lee

  12. #12
    Join Date
    Nov 2005
    Posts
    3,318
    John, our Citrix remote support software (GoToAssist) allows us to log onto remote Macs (i.e., not just PCs). Maybe we could troubleshoot this directly if Lee would grant us permission to log on to one of his iMacs both in BootCamp XP and Mac Leopard mode to explore the issue? Let me know if you guys are both into this and I'll help you get the session(s) set up.

    Also, Lee, any chance you could try a Windows 7 install on one of these machines?

  13. #13
    Join Date
    Nov 2005
    Posts
    3,318
    Also, Lee, not sure if it is an option for you to try Parallels 5.0 but it apparently can access the hardware directly now in the same way that BootCamp can. I suggest this (like trying Windows 7) just in case it may related to some Windows XP x BootCamp 2-way interaction.

    For more info on Parallels 5.0, see Post #16 here:
    http://www.empirisoft.com/support/showthread.php?t=16

    Or directly on Apple's site (depending on how long the link is valid):
    http://www.apple.com/downloads/macos...topformac.html

  14. #14
    Join Date
    Oct 2010
    Posts
    10

    Problem with keyboards

    We are having problems with our keyboards - they do not work consistently. On some days, the keyboards will work. And on other days, they do not work - they are simply frozen, and do not work at all. We reboot the computer and start over, and it doesn't help anything. Then after a few days, a keyboard that was not working will all of a sudden start working again. But then after a day or so, it will freeze up again. Right now, all 4 keyboards we purchased are not working - yikes!!!

    To clarify: we are using the DirectIN-PCB keyboards. We are using the keyboards while running a study in DirectRT, version 2008.2.103.1115 (I think that's right....there might be a typo in some of those #s). We use Macs, but we are running Windows 7 on the Macs using Boot Camp. Is this enough info for starters?

  15. #15
    Join Date
    Nov 2005
    Posts
    3,318
    Kwise1,

    As you can see we have run into this before, but we didn't have knowledge that it could happen on Windows 7 through Bootcamp. Is it the case that the keyboards do not work in all applications or just DirectRT? Also, do you have them connected directly to the systems (not with any extensions)? I presume so, but just checking.

  16. #16
    Join Date
    Oct 2010
    Posts
    10
    Hi - thanks for the reply! The keyboards do not work at all, in any application. It's as if they've completely frozen up.

    They are plugged directly into the mac minis.

  17. #17
    Join Date
    Oct 2010
    Posts
    10
    Just wanted to check in - any suggestions as to what we should do?

  18. #18
    Join Date
    Nov 2005
    Posts
    294
    Quote Originally Posted by Kwise1 View Post
    Just wanted to check in - any suggestions as to what we should do?
    Private message sent.

  19. #19
    Join Date
    Nov 2005
    Posts
    3,318
    Just an update here, it looks like Windows 7 is having trouble pulling up the drivers for the keyboards on some systems. John is working on a hardware revision for this right now and hopefully we'll have a solution shortly (John says it could just be a matter of a few days). In the meantime, I'm going to also look into some software solutions.

  20. #20
    Join Date
    Nov 2005
    Posts
    3,318
    Also, Lee, from your posts above I see you are running XP through Bootcamp and not Windows 7. Curious to know if you ever found a resolution to this. I ask because I haven't heard of any other XP problems (either via Bootcamp or straight-up) and want to know if we should be looking at this while we're working on the Windows 7 issue here.

  21. #21
    Join Date
    Nov 2005
    Posts
    294
    We've just released v2010 firmware for the DirectIN boxes and keyboards. It appears that this firmware is compatible with all modern operating systems (specifically XP, Windows 7, Mac OX 10.6, etc).

    Contact us for details.

Similar Threads

  1. Quickstlyes Not Working (case 17964)
    By Trevor Newell in forum MediaLab Older Versions: General Questions
    Replies: 3
    Last Post: 01-23-2015, 02:46 PM
  2. USB repeaters that work with millisecond keyboards
    By tclab in forum Hardware Questions
    Replies: 0
    Last Post: 03-05-2009, 02:38 PM
  3. pitfalls of standard keyboards
    By Kyle in forum Hardware Questions
    Replies: 1
    Last Post: 03-18-2008, 06:02 PM
  4. millisecond accurate keyboards, Mac OS 9
    By automatt in forum Hardware Questions
    Replies: 0
    Last Post: 07-02-2007, 02:54 PM
  5. The Inner Workings of Empirisoft's DirectIN Keyboards...
    By JEC in forum Hardware: How Do I...
    Replies: 2
    Last Post: 04-03-2007, 05:41 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •