I am having trouble with the DirectRT button box. When I try to connect it to the computer, for some reason it does not connect well with the computer and displays a yellow triangle with an exclamation mark on it. We had this issue before and after several attempts of connecting the button box to the USB port in the computer it worked, however now that we have switched computers it does not connect at all. I am not sure if this is an issue with the USB cable or the button box itself.

Please let me know what we can do.

Thanks in advance!