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Thread: Crashes during transition from DirectRT to Medialab (case 28007)

  1. #1
    Join Date
    Aug 2015
    Posts
    4

    Crashes during transition from DirectRT to Medialab (case 28007)

    Hello!

    I have a problem where the program crashes sometimes when moving from DirectRT to Medialab. It doesn't seem to be condition or computer specific because I'll run the same condition again and it works. Any ideas? Thanks!
    Last edited by jason_reed; 09-13-2017 at 09:06 AM.

  2. #2
    Join Date
    Feb 2013
    Posts
    1,006
    I would be happy to take a look at your files to see if I can replicate and diagnose the problem. Please upload all the files to a reply on this forum thread or send them to support@empirisoft.com (please reference case 28007).

    Please also elaborate on exactly which item name in the files is having this problem and what you experience when it happens (i.e., any error messages, what the screen looks like, can you use the keyboard, etc).
    Jason Reed
    Empirisoft Software Support Specialist

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