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  1. Hi Cigir, We tested our units and all seems ok...

    Hi Cigir,

    We tested our units and all seems ok with Windows 7 and 10. Do you have a way of measuring latency PRIOR to Windows 10 getting its handle on the signal? If not, contact us directly at...
  2. Hi Cigir, This is would be no problem at all....

    Hi Cigir,

    This is would be no problem at all. Just contact us directly using service@empirisoft.com and we'll set it up.

    Best,
    Blair
  3. Hi Cigir, This is the first I've heard of any...

    Hi Cigir,

    This is the first I've heard of any report like that. Because of the age of the KB, I suspect it may need a firmware update. I'll talk to our hardware engineer today and find out why you...
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    Hi Lily, It probably needs a firmware update....

    Hi Lily,

    It probably needs a firmware update. I'll email you directly to problem solve!

    Best,
    Blair
  5. An old thread but if this is still an issue for...

    An old thread but if this is still an issue for anybody, we're now doing domain based licensing which should get around this issue and is much simpler in general. If you have a departmental...
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    DirectRT v2018.1.113, Posted 4/22/2019

    Added domain based licensing. We can now hard code your departmental domain name into MediaLab and DirectRT so that they will start up and run using the code 99998. IP based licensing was not an...
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    MediaLab v2018.1.113, Posted 4/22/2019

    2018.1.113



    Added domain based licensing. We can now hard code your departmental domain name into MediaLab and DirectRT so that they will start up and run using the code 99998. IP based...
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    Unfortunately, it's not currently an option to...

    Unfortunately, it's not currently an option to set the recording quality. DirectRT records at this rate because when I wrote that code, I needed to pick a fixed rate to allow for the various analysis...
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    DirectRT Version 2018

    First public release of DirectRT v2018 (v2018.1.101).

    Changes, updates and bug fixes after the initial release of v2018 are documented here.

    As we continue to update v2018, all licensed users...
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    MediaLab Version 2018

    MediaLab v2018 (v2018.1.101)

    Changes, updates and bug fixes after the initial release of v2018 are documented here.

    As we continue to update v2018, all licensed users will have free access to...
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    VLS89, did you happen to find a resolution to...

    VLS89, did you happen to find a resolution to this issue? Just curious. If not, try moving the file "C:\DirectRT\TrackPerformance.txt" to another folder or renaming it "TrackPerformance.bak".
  12. MZ802, did you ever find a resolution to this...

    MZ802, did you ever find a resolution to this issue? Just curious.

    Blair
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    MediaLab Version 2014.1.108, Posted Mar 31, 2014

    MediaLab has always used the Internet Explorer browser engine for displaying local and web-based browser content. Until now, the engine was required to run using compatibility with Internet Explorer...
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    DirectRT Version 2014.1.104, Posted Mar 10, 2014

    Added hard-coded departmental site licensing for The Hebrew University of Jerusalem.
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    DirectRT Version 2014.1.103, Posted Feb 24, 2014

    Added hard coded departmental site licensing for University of New South Wales
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    DirectRT Version 2014

    First public release of DirectRT v2014 (v2014.1.102), posted Feb 18, 2104.

    Changes, updates and bug fixes included in v2014 are documented here.

    As we continue to update v2014, all licensed...
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    MediaLab Version 2014.1.107, Posted Mar 24, 2014

    The "ranking" item type can now draw from previous responses to other questions for its stimuli. For example, thoughts from a prior thought-listing called "tl1" could be ranked on some dimension by...
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    MediaLab Version 2014.1.106, Posted Mar 10, 2014

    Added hard-coded departmental site licensing for The Hebrew University of Jerusalem.
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    MediaLab Version 2014.1.105, Posted Feb 25, 2014

    TTL signals can now be sent to port addresses that have a value as high as 65535. Previously it has been limited to 32767.
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    MediaLab Version 2014.1.104, Posted Feb 24, 2014

    The first time MediaLab runs it will start as a maximized window. After that, it will remember and resume its last active state thereafter.
    Added hard coded departmental site licensing for...
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    MediaLab Version 2014

    First public release of MediaLab v2014 (v2014.1.103), posted Feb 18, 2104.

    Changes, updates and bug fixes included in v2014 are documented here.

    As we continue to update v2014, all licensed...
  22. See current version history for all versions

    Please see: http://www.empirisoft.com/support/forumdisplay.php/46
  23. See current version history for all versions

    Please see: http://www.empirisoft.com/support/forumdisplay.php/40
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    Can you try v2012 on this machine and see if that...

    Can you try v2012 on this machine and see if that resolves it? Is this Windows 7?
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    test reply from jarvis24

    test reply from jarvis24
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    Note that this issue is fixed in DirectRT v2012...

    Note that this issue is fixed in DirectRT v2012 and the registry fix noted above is no longer necessary.
  27. This, I believe, is fixed in MediaLab v2012.

    This, I believe, is fixed in MediaLab v2012.
  28. May also simply be a v2010 compatibility issue...

    May also simply be a v2010 compatibility issue with Windows 7. A number of TTL issues were resolved for Windows 7 in version 2012. Any chance you could try that on one of your machines to see if that...
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    Hi Neta--any luck? Just curious! [note from...

    Hi Neta--any luck? Just curious!

    [note from moderator--we have since had user confirmation that this issue is resolved with DirectRT v2012.4.152.]
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    Note that DirectRT v2012.4.152 was posted as of...

    Note that DirectRT v2012.4.152 was posted as of Monday, Aug 13, 2012. Should fix this issue.
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    What syntax are you using to record the...

    What syntax are you using to record the responses? (i.e., in the "Time" column for each trial).
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    [thread edited by moderator] See...

    [thread edited by moderator]

    See http://www.empirisoft.com/support/showthread.php?p=18985

    There was a bug in v2012 (up to v2012.4.151) that was preventing DirectRT from creating a "Voice"...
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    Found the source of the problem--it's fixed in...

    Found the source of the problem--it's fixed in v2012.4.152 which will be posted later today.
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    v2012.4.152, posted August 13th, 2012

    http://www.empirisoft.com/support/images/icons/icon2.gif When running the voice response setup, sometimes an error would occur:
    "Component 'SLMixerPro.ocx' or one of its dependencies not correctly...
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    Yes, we found the fix. You can either install the...

    Yes, we found the fix. You can either install the updated 2012.4.152 (or later version) or manually register the slmixerpro.ocx file by running the command on the Windows Start menu. If you don't see...
  36. Allegra, Take a look at this thread and see...

    Allegra,

    Take a look at this thread and see if the posted sample helps--it uses a custom item to randomize the presentation order of scale item response options but without affecting the response...
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    I think you can set the right click context menu...

    I think you can set the right click context menu option off in the Windows MediaPlayer. There may be an option also for using/not using the mouse for moviecontrol. Can you try that and see if it...
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    Note though that v2012 is required for this--the...

    Note though that v2012 is required for this--the fix won't work on earlier versions (not intentional, it's a function of some third party software that needed to be updated in addition to our own...
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    This is with version 2012? In the Experiment...

    This is with version 2012? In the Experiment Editor, did you try choosing "Options > Editor Font > Script > Arabic"? Then, the main MediaLab window, choosing "Preferences > Character Set > Arabic"?
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    You mention that MediaLab just goespurple when it...

    You mention that MediaLab just goespurple when it attempts to launch a DirectRT session. I am aware of this issuewith the 2010.3 version and have a fix I can offer for it:
    ...
  41. Are you using or do you have access to the Hindu...

    Are you using or do you have access to the Hindu version of Windows? Also--does the text appear the same way in your que and exp files--or just when p[presented during the session?
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    v2012.4.146, posted June 5, 2012

    http://www.empirisoft.com/Support/images/icons/icon2.gif Added internal site license for Texas A&M
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    v2012.4.116

    Added internal site licensing for Texas A&M
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    Regarding the control of blank instruction...

    Regarding the control of blank instruction screens, it requires integer values for the time, e.g., (d1)--that may be why the trouble is occurring. If the point is to create a visual break between the...
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    Jillian--I noticed you had one other question in...

    Jillian--I noticed you had one other question in one of your support emails:



    Yes, you could do this using the same principle outlined above. Using a scale response or multiple response item...
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    Jillian-- See if this helps: ...

    Jillian--

    See if this helps:

    http://www.empirisoft.com/support/showthread.php?t=254

    As far as using 5-8 keys for the 1-4 responses, there is not a key mapping feature like this yet. There...
  47. Were you able to find a work around? e.g.,...

    Were you able to find a work around? e.g., putting both outcomes in the same stim file but in varying proportions (depending on condition) and the drawing from that list randomly? Or something along...
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    Usually it's due to a typo or something unusual...

    Usually it's due to a typo or something unusual on the prior line--i.e., if it says "line 45", look at line 44 also. Usually what it means is that something is messing with the usual input of the...
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    Here is some sample HTML code that you could use...

    Here is some sample HTML code that you could use to display the 30 second timer. Before that, you could just display a blank HTML page that does an auto-redirect after 270 seconds. i.e., an...
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    I would just display a background HTML region...

    I would just display a background HTML region with a countdown timer--you can probably google such a code snippet. You could perhaps keep the numbers the same color as the background until there are...
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