Error messages after showing a video clip (case 2716)

Hi,

In my experiment, I show a short video clip, which is wmv format.
After the movie clip I got two pop-up windows, one saying "There is another instance of executeDRT.exe still running." and the other saying "Technical issues wre encountered during this
session. Please see C:\DirectRT\TrackPerformance.txt for details."
I look into TrackPerformance.txt and found out that there were two errors, Error 5 and Error 13.
I don't know how to deal with the errors, though.
Could you let me know what the problems are and how to deal with them?
Thank you.

Hi sooyearn,

Please let us know if we can provide any assistance with this issue or if you found a solution that you could please share.

Thank you!