Problems with rebooting computer and parallel ports related to DirectRT? (case 16661)
[FONT=arial]Dear DirectRT support staff,[/FONT]
[FONT=arial]We have been experiencing several problems with a new Windows 7[/FONT]
[FONT=arial]computer that is currently running DirectRT and Medialab software.[/FONT]
[FONT=arial]1. After setting up the computer and installing the DirectRT and[/FONT]
[FONT=arial]Medialab software, the computer failed to reboot properly. There were also problems with port functioning at this time. [/FONT][FONT=arial]We are currently unable to reboot the computer successfully.[/FONT]
[FONT=arial]2. Recently, DirectRT rapidly started advancing through several trials[/FONT]
[FONT=arial]without any input from the response boxes or keyboard. An "Error 6"[/FONT]
[FONT=arial]was displayed in the TrackPerformance.txt file.[/FONT]
[FONT=arial]3. Also recently, a response box was plugged into one of the USB[/FONT]
[FONT=arial]ports, but was not working. Upon moving the response box to another[/FONT]
[FONT=arial]port, it worked successfully. The response box was initially working[/FONT]
[FONT=arial]in the port that failed, but we are unsure why the port suddenly[/FONT]
[FONT=arial]stopped registering. However, the port that failed is currently[/FONT]
[FONT=arial]working.[/FONT]
[FONT=arial] *This issue previously occurred with a mouse plugged into a USB[/FONT]
[FONT=arial]port as well in the middle of an experiment. It began working again[/FONT]
[FONT=arial]after a few hours. (weird)[/FONT]
[FONT=arial]VERSION OF DIRECTRT: Version 2012.4.0.166[/FONT]
[FONT=arial]VERSION OF DIRECTX: 11[/FONT]
[FONT=arial]VERSION OF MEDIALAB: 12.4.133[/FONT]
[FONT=arial]VERSION OF WINDOWS: Windows 7 Enterprise, 64-bit[/FONT]
[FONT=arial]COMPUTER: Dell OptiPlex 7010[/FONT]
[FONT=arial]Thank you.[/FONT]