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[I][edited from support email][/I]
The activation code on my machine is fine--the software can be opened no problem. However, when i try to select and run a file, after I choose a file and the software asks me for the subject id etc., a messege appears saying:
[QUOTE]
DirectRT is not currently licensed on this machine. see 'license' in the DirectRT help menu for more information.
[/QUOTE]
The countdown on my computer continues and i can't use the software...
what can I do to change that?
There are two primary files used by DirectRT. The simple interface you see at startup is [I]directrt.exe[/I]. The program that actually runs the session is [I]executedrt.exe[/I]. Both are located in the [I]c:\directrt[/I] folder. If these two files are not using the same licensing routine, this could happen. For example, if an updated [I]executedrt.exe[/I] file were placed in the folder with an older [I]directrt.exe[/I] file, this could happen.
To check if this could be the case, look at the versions of the two files:
[I]c:\directrt\directrt.exe[/I]
and
[I]c:\directrt\executedrt.exe[/I]
Version info can be obtained by right clicking on the file and selecting [I]properties[/I] and then [I]version[/I]. Let us know what the versions of the two files are and we can check their compatibility for you.