Videos dont progress after playing (case 5526)
Hello,
My videos wont progress after they play in media lab and I am not sure what the problem is, can u help?
I have tried several different codec packages and none of them progress after playing in my study.
The PCs we using are:
Dell Optiplex 980
MediaLab v2008.1.11
Thank you!
1 Attachment(s)
Same trouble re:advancing after video
I am having the same trouble with medialab (not RT) not advancing once a video clip has come to an end. I am using the "sample video" that comes installed with windows 7 and it plays fine, in full screen mode, but when it comes to the end I am left with a black rectangle in the middle of the medialab screen and no continue button. I have another slide that is in the questionnaire file, but it will not come up. I would appreciate help with this issue as I am trying to decide whether to buy medialab for my lab. Thank you.
1 Attachment(s)
Movie doesn't progress to next slide
Please see the questionnaire file that I am attaching. I have tried two different movie clips in two different formats (.avi and .wmv). Althought both of them played just fine in full screen size, when both of them finish, the screen just goes to the regular medialab background with a blank, black rectangle in the center of the screen. Please tell me what I am doing wrong and what I can do to correct this problem. Thank you.
Having the same problem on an HP
We are having the same problem presenting videos on an new HP (core i5) running Win 7 and MediaLab 2008. We have also tried various versions of the video format (.avi, .wmv) and treating the video as an event vs. an item in a questionnaire with no success. The videos run completely, but at the end the screen is gray with empty black box and no way to proceed to the next item in the study.
Any solutions? We don't want to revert to XP.
try latest version of MediaLab 2010
Hi Paolo,
Please try using MediaLab v2010.3.102. You can download it here
[URL]http://empirisoft.com/download_old.aspx[/URL]
Make sure that you uninstall MediaLab v2010.2.9 before you install MediaLab v2010.3.102. Just email us as before for the install code.
Please do follow up and let us know if that works.
Cheers.
Jason
Empirisoft Software Support Specialist
[EMAIL="support@empirisoft.com"]support@empirisoft.com[/EMAIL]
2 Attachment(s)
Same issue with ML2010 (v. 3.1) -- won't proceed to next item after playing video
I have been trying my ML2010 to play video files properly but failed. Not sure what is going on.
What is happening is, after playing a video file, MediaLab 2010 won't move on to the next item. It will stop, displaying a small square on the screen (see image file attached). Only after I use the hidden control key (ctrl + right arrow), it will move on. But after playing the next video clip, it will do the same.
I have two systems (1: Win XP SP3, 2: Win 7) running the latest ML2010 (ver. 3.1). Both are doing the same.
Video files I have tried using are .avi and .wmv -- both doing the same thing.
I am also attaching the Questionnaire file for you to review. Though nothing fancy here, I am suspecting that parameters (which orders the system to shoot out TTL signals) *might* be playing a role here. I am not sure but even if it was the case, I do need those TTL so I cannot give that part up.
Any suggestions are welcomed. Thanks in advance!
[ATTACH=CONFIG]1597[/ATTACH]
"dot" in the path name was not the reason
[QUOTE=jason_reed;20448]raypark70,
Try renaming your video files without using anything but numbers and letters. I wonder if starting the file names in the filename field of your three movie items with a . and using backslashes in the name may be the problem.[/QUOTE]
Thanks for your suggestion, Jason. I did try doing that, but the result was same.
As you already know, ".\" refers to 'current directory (folder)' in DOS, which Windows inherited.
Ergo, ".\2D\FileName" = "2D\FileName"
Nevertheless, I was wondering if that may have been the case since it has been quite a while since DOS was released. But it was still working that way.
I also tried moving the video clip to the same folder where the questionnaire & experiment files are & edited the script. Problem persists.
My theory is that after ML calls Windows Media Player(WMP) & completes playing the video, somehow WMP fails to terminate and stays as a thumbnail. I just do not get why & how this is happening.
One possibility is the operating system not being U.S. version (both systems, Win XP and Win 7, are Korean Windows released by MS Korea). However, ML2008 did not have this problem when I executed a similar experiment (lots of video files played) on a Korean Windows XP (SP3) machine three years ago.
Using the questionnaire file I uploaded, can you replicate this issue with ML2010 v3.1 at your office? And even better, can you try to replicate this with ML2014?
Thanks!
"Raymond" Byungho Park
Sorry, video files are too large for uploading. However...
Dear Jason,
I tried uploading the files but they were too large, even after zipping individually (smallest one was more than 14MB after zipping).
However, this "Windows Media Player-not-terminating" issue has been consistent with ML2010 on my lab machines (This did not happen with ML2008 running on Windows XP SP3). All 32 video clips I am using for my upcoming study ends up with this problem - regardless of its format (I tried AVI and WMV files).
What I hope is to ask you to see if this technical issue can be replicated at your office with ML 2010. And also check if this happens with ML 2008 and ML 2014. If this happens ONLY on ML 2010 but not in either ML 2008 or ML 2014, then I'll have to uninstall ML 2010 and go for either version that you have confirmed that works.
Thanks for your support!
"Raymond" Byungho PARK
[QUOTE=jason_reed;20451]Raymond,
Could you upload your video files in a zipped folder? I'd be happy to see what happens on my computer, but it would be best if I used your original materials.[/QUOTE]
Yes, downgrading to ML2008 did the trick.
Thanks for checking. Was busy running the experiment.
I managed to make it work by installing ML2008 instead of the newer software I own license for. Still have no idea why and how this worked. It was my last straw.
Will consider upgrading to ML2014 -- after I secure funding for my next project.
Thanks!
"Raymond" Byungho PARK
[QUOTE=jason_reed;20546]Raymond,
Just checking in to see if you were able to resolve the video issue or if there is anything else with which I can help.
Jason[/QUOTE]
MediaLab v2008 I used to solve the issue was...
Hi, sorry for not checking the thread for a while.
Yes, it was the latest version available. I am quite sure it was v2008.1.33e.
Again, I had it run on a Windows XP Korean Edition. I will mention why this is significant in a separate posting.
Cheers,
"Raymond" Byungho PARK
[QUOTE=jason_reed;20592]Raymond,
What installation package did you use when you most recently installed MediaLab 2008? That is, when you went to the download page to get MediaLab 2008 ([URL]http://www.empirisoft.com/download_old.aspx[/URL]), which link did you click to get MediaLab 2008: v2008.1.33 or v2008.1.33e?[/QUOTE]
Video won't progress in MediaLab? Check which Window you are using.
I was talking to a friend of mine the other day regarding this technical issue. He confirmed my long held hypothesis: It is the OS.
Whatever MediaLab you are using, as long as your Windows operating system(OS) is English edition, it should be running fine.
Microsoft develops it's Windows operating system for various areas. Local language support is important, and naturally, codes for processing language is embedded down deep at the system level. That is, though I am sure Empirisoft has tested MediaLab thoroughly, it must have been tested using Windows US Edition only.
Chances are, if you are using Windows released for Chinese, Korean, Japanese, Thai, etc. markets, you may run in to interesting issues.
Many academic institutes (especially with a large engineering school) outside the U.S. often run into this issue. They solve this by purchasing Windows licences for both local market and U.S. market. If you belong to one of them, just install a U.S. Windows and install the MediaLab you have. It should work. (You should be able to get Local language support by downloading Language Pack from Microsoft)
However, it would be better if MediaLab works perfectly regardless of the Region of the Windows...
Hope this helps MediaLab users outside the U.S. !
Cheers,
"Raymond" Byungho PARK